1. Acceptance of Terms
By accessing or using the Caring Patient website, mobile application, or services (“Platform”), you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, please do not use the Platform.
These Terms constitute a legally binding agreement between you and JHOSHI COMMUNITY CARE SERVICES PRIVATE LIMITED.
2. About Caring Patient
Caring Patient is a healthcare support platform that connects users with caregivers, nurses, attendants, physiotherapists, and other healthcare professionals for home-based care services.
Services may include:
- Elderly Care
- Nursing Care
- Attendant Services
- Home Healthcare Support
- Physiotherapy Services
- Medical Equipment Assistance
- Doctor Consultation Coordination
- Emergency Care Assistance
- Patient Transportation
- Other healthcare-related support services
Caring Patient acts as a facilitator to connect users with available healthcare service providers.
3. Eligibility
To use the Platform, you must:
- Be at least 18 years of age
- Be legally capable of entering into binding agreements
- Provide accurate and complete information
If you are booking services for another person, you confirm that you are authorized to do so.
4. User Registration
To access certain features, users may need to create an account.
You agree to:
- Provide accurate information
- Maintain confidentiality of login credentials
- Keep contact details updated
- Accept responsibility for all account activities
You must notify us immediately in case of unauthorized access.
5. Booking of Services
Users can request healthcare services through the Platform.
Service availability depends on:
- Location
- Type of service
- Staff availability
- Scheduling requirements
Submitting a request does not guarantee confirmation.
We reserve the right to accept, decline, reschedule, or cancel any booking.
6. Healthcare Disclaimer
The Platform provides non-emergency healthcare support services.
Unless explicitly stated:
- Services do not replace emergency medical treatment
- Services do not replace hospital care
- No doctor-patient relationship is created through the Platform
In case of emergency, users must contact local emergency services immediately.
Any medical advice provided is the independent opinion of the healthcare professional.
7. Payments
Users agree to pay all applicable charges.
Payments may be processed via secure third-party gateways.
Pricing may vary based on:
- Service type
- Duration
- Location
- Level of care required
Additional charges may apply for extended hours, urgent requests, or special requirements.
8. Cancellation & Refund Policy
User Cancellation
Refund eligibility depends on timing and service status.
No Refund Situations
Refunds may not be provided if:
- Service has been delivered
- Caregiver has reached the location
- Service has started or partially completed
- Eligible Refund Situations
Refunds may be considered in cases of:
- Service unavailability
- Duplicate payments
- Technical errors
Approved refunds will be processed within a reasonable timeframe.
9. User Responsibilities
Users agree to:
- Provide accurate patient details
- Ensure a safe working environment
- Treat caregivers respectfully
- Follow medical guidance
- Avoid abusive or unlawful behavior
10. Privacy & Data Protection
By using the Platform, you consent to the collection and processing of personal data including:
- Name
- Contact details
- Address
- Medical information
- Service history
All data is handled as per our Privacy Policy.
11. Intellectual Property
All content on the Platform including:
- Logos
- Branding
- Software
- Text
- Graphics
- Images
is the property of JHOSHI COMMUNITY CARE SERVICES PRIVATE LIMITED and is protected under applicable laws.
Unauthorized use is strictly prohibited.
12. Suspension & Termination
We may suspend or terminate accounts that:
- Violate these Terms
- Provide false information
- Abuse staff
- Engage in fraud
- Misuse the Platform
13. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for:
- Indirect or consequential damages
- Service interruptions
- Delays caused by third parties
- Decisions made based on service information
Total liability shall not exceed the amount paid for the specific service.
14. Indemnification
You agree to indemnify and hold harmless the Company, its employees, partners, and affiliates from any claims arising from:
- Violation of these Terms
- Misuse of the Platform
- Incorrect information provided by users
15. Changes to Terms
We may update these Terms at any time.
Updated Terms will be posted on the Platform. Continued use indicates acceptance.
16. Governing Law
These Terms are governed by the laws of India.
All disputes shall fall under the jurisdiction of courts in Lucknow, Uttar Pradesh.
17. Contact Information
JHOSHI COMMUNITY CARE SERVICES PRIVATE LIMITED
Website: https://caringpatient.in · Email: support@caringpatient.in
Address: 01, Defence Colony, New Tulsi Vihar, Gwalior, Madhya Pradesh – 474002
By using Caring Patient, you confirm that you have read, understood, and agreed to these Terms & Conditions.