1. Introduction
Caring Patient and Caregiver (“Platform”, “Applications”, “we”, “our”, or “us”) are healthcare technology platforms designed to connect patients and families with qualified healthcare professionals for home healthcare services.
The platform includes:
Caring Patient – A mobile application for patients and families to book healthcare services.
Caregiver – A mobile application for healthcare professionals (nurses, attendants, physiotherapists, etc.) to receive and manage service requests.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our applications, website, and services.
By using our platform, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Personal Information
Patient Users
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Date of Birth
- Gender
- Profile Photograph
- Emergency Contact Details
Caregiver Users
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Profile Photograph
- Educational Qualifications
- Professional Certifications
- Work Experience
- Healthcare Registration Details (if applicable)
2.2 Health & Service Information
To provide healthcare services, we may collect:
- Medical History
- Healthcare Requirements
- Prescriptions
- Service Preferences
- Appointment Details
- Care Instructions
2.3 Location Information
We may collect location data to:
- Match patients with nearby caregivers
- Schedule services
- Improve service availability
- Prevent fraudulent activity
2.4 Device & Technical Information
Device Type
Operating System
IP Address
App Version
Device Identifiers
Usage Logs & Analytics
2.5 Payment Information
We may collect:
- Transaction Reference Numbers
- Payment Status
- Billing Information
Note: We do NOT store card details, UPI PINs, passwords, or wallet credentials. Payments are processed through secure third-party providers.
3. How We Use Your Information
We use your information to:
- Create and manage accounts
- Verify caregiver identities and qualifications
- Facilitate bookings and services
- Match patients with caregivers
- Process payments and refunds
- Provide customer support
- Send notifications and reminders
- Improve platform performance
- Prevent fraud and misuse
- Comply with legal requirements
4. Notifications, SMS & Calls
For Patients
- OTP verification
- Booking confirmations
- Caregiver updates
- Appointment reminders
- Payment updates
- Promotional messages
For Caregivers
- OTP verification
- Booking alerts
- Appointment updates
- Earnings notifications
- Account updates
- Promotional messages
We may also contact users via phone for service-related support.
5. Information Sharing
We only share necessary information:
Between Patients & Caregivers
- Name
- Contact Details
- Service Address
- Appointment Information
- Relevant Service Requirements
With Service Providers
We may share data with trusted partners:
- Payment processors
- Cloud hosting providers
- Analytics services
- Notification services
- Identity verification providers
- Legal Requirements
We may disclose data if required by law or government authorities.
6. Data Security
We implement industry-standard security measures:
- Encrypted data transmission (TLS)
- Secure data storage
- Role-based access control
- Authentication systems
- Continuous monitoring
However, no system is 100% secure.
7. Data Retention
We retain data only as long as necessary for:
- Providing services
- Legal compliance
- Dispute resolution
- Fraud prevention
Some data may be retained after account deletion as required by law.
8. User Rights
You have the right to:
- Access your data
- Update or correct information
- Request data deletion
- Withdraw consent (where applicable)
- Contact us for privacy concerns
9. Account Deletion
Users can request account deletion through the app or by contacting support.
Certain data may still be retained for:
- Legal compliance
- Tax purposes
- Fraud prevention
10. Children’s Privacy
Our services are intended for individuals legally capable of entering agreements.
For minors, data may be managed by parents or guardians.
11. Third-Party Services
We use third-party services such as:
- Payment gateways
- Maps & location services
- Push notifications
- Analytics tools
- Cloud hosting
These providers operate under their own privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on our website. Continued use of the platform indicates acceptance of changes.
13. Grievance Officer
Grievance Officer · JHOSHI COMMUNITY CARE SERVICES PRIVATE LIMITED
Email: support@caringpatient.in
14. Contact Information
JHOSHI COMMUNITY CARE SERVICES PRIVATE LIMITED
Website: https://caringpatient.in · Email: support@caringpatient.in
By using Caring Patient or Caregiver, you confirm that you have read, understood, and agreed to this Privacy Policy.